Jobs

Looking for local seasonal work?

We’re looking for enthusiastic, reliable staff to work on the pier during peak summer season. Full training and uniforms will be provided.

We have roles available in RockReef & PierZip, Key West Bar & Grill and retail shops & kiosks.

Jobs available include RockReef Instructors, Reception Staff, Cafe Assistants, Kiosk Staff, and Retail Sales Assistants. Find out more about the jobs available below.

Read the descriptions below and apply with a CV and covering letter to the email listed.

RESTAURANT KIOSK SUPERVISOR (KEY WEST)

Key West Kiosk – Bournemouth Pier

A unique position, with challenges of managing the busy summer season on the pier.

Main responsibilities:

Motivate and inspire the team through a genuine passion for hospitality.
Drive sales by ensuring guest satisfaction, through standards and service.
Maximise profits by controlling food, beverage and labour costs.
Experience in catering or retail necessary, both would be fantastic.

Person Specification:

Hygiene-conscious with a professional outlook
Positive, can do attitude
Ability to work independently and use initiative
Must meet operational standards
Minimum 1 years’ experience in a catering supervisory role
Familiar with Health & Safety processes and legislation
Excellent customer service skills
Excellent interpersonal and communication skills
High energy levels, enthusiasm and a great work ethic
Computer/till literate
Experience of cash/payment handling
Experience of people management
Must be able to work in an active environment
Good at working with customers of all ages
Ability to deal with difficult customers

Job Type: Full-time (Seasonal)

Salary: £8.00 to £8.25 /hour

Uniform provided.

To apply for the position please email keywest@thebournemouthpier.com with a short covering letter and your CV.

RESTAURANT KIOSK ASSISTANT (KEY WEST)

Key West Kiosk – Bournemouth Pier

This is a great opportunity for a customer-focused individual to join our amazing team this summer. You need no prior experience to do well in this role, although previous customer service experience would be an advantage.

Main responsibilities:

Provide outstanding levels of customer service.
Serve food & drinks.
Maintain kiosk hygiene standards.
Have a great attitude.
Be flexible with working hours.
Demonstrate your ability to work in a team.
Be able to communicate with customers and other team members effectively.

If you enjoy working in a fast paced environment then why not apply to join our team today today.

Job Type: Full/part time (Seasonal)

Salary: Minimum wage

Full training and uniforms provided.

To apply for the position please email keywest@thebournemouthpier.com with a short covering letter and your CV.

CAFE SUPERVISOR (ROCKREEF)

RockReef – Bournemouth Pier

Hours

20 +

Salary

£8.25 per hour

Pension contribution subject to auto-enrolment requirements.

About the Job

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As a café supervisor you will play a pivotal role in providing a warm and welcoming experience for all of our customers. You will be proficient in food health and safety and have experience leading a team.

Main duties and responsibilities

Leadership

To manage the team of café assistants
Ensure all café staff provide a high level of customer service
Provide training for new café assistants and ongoing training throughout their employ
Be responsible for café cleanliness, deep cleans and completion of daily records for health and safety

Responsibilities

Ensure all safety processes are conducted properly
To use all equipment in a safe manner as trained
Opening and closing of the café and ensuring the café is secure at all times
Attending team meetings as appropriate
Ensure the day-to-day running is smooth and the café is set up to a high standard
Maintaining cleaning throughout the day
Cash handling, refunds and cashing up
Stock Management; ordering and storage of food, stock take, maintaining adequate stock levels
Be responsible for the running of birthday parties and events including catering and hosting

Customer Service

Ensure a high standard of customer service
To do everything within reason to minimise customer complaints and maximise customer enjoyment
Ensure all café assistants maintain a high level of customer service

Other

To assist with marketing as required
To read and comply with the company staff handbook

Person Specification

Safety conscious with a professional outlook
Positive, can do attitude
Ability to work independently and use initiative
Must meet operational standards
Minimum 1 years’ experience in a catering supervisory role
Familiar with Health & Safety processes and legislation
Excellent customer service skills
Excellent interpersonal and communication skills
High energy levels, enthusiasm and a great work ethic
Computer/till literate
Experience of cash/payment handling
Experience of people management
Must be able to work in an active environment
Good at working with customers of all ages
Ability to deal with difficult customers

To apply for this position please email your CV and covering letter to recruitment@thebournemouthpier.com

SALES ASSISTANT – FULL/PART TIME

Retail & Kiosks – Pier Approach

We have an exciting opportunity for a number of retail sales assistant to join our growing business. Our continuing success is down to the talent and hard work from our people.

Sales Assistants are the face of our business and are there to help customers. As a fast-paced retailer we put customers first, second and third in everything we do. This role will require you to have a can-do attitude and to be able to work as part of a team, as well as using your own initiative.

Main responsibilities

Customer Service – Ensure we always understand our customers’ needs.
Product Knowledge – Providing detailed information about our products to customers.
Replenishing Stock – Maintaining high standards throughout your department.
Merchandising – Following guidelines to make sure products are displayed correctly.
Targeted on having appropriate till point conversations with every customer to add on sales and increase the average transaction value.
Working on tills accurately and efficiently, to provide a positive customer experience.

Ideal candidate

Experience gained within a retail environment preferred (1 year minimum)
Confident approach towards maximising sales opportunities
Flexibility towards working hours
Strong communication skills and ability to participate as a key team member.

Benefits

Working next to Bournemouth’s beautiful sandy beaches
Up to 50% discount across our brands including RockReef activity centre
Full-time or part-time hours
Salary: £7.38 to £7.83 per hour

To apply for this position please email your CV and covering letter to retail@thebournemouthpier.com

RECEPTIONIST

RockReef Activity Centre – Bournemouth Pier

An exciting opportunity has arisen to join our team here at RockReef!

As a receptionist you will be the first port of call for our customers.

Main responsibilities

Answering enquiries via phone calls and email
Greeting of guests
Giving advice on products
Taking individual and group bookings
Receiving payments
Performing basic clerical duties and admin tasks as needed
Cash handling and till reconciliation
Part-time up to 16 hours a week. (Hours will increase during school holidays)

Ideal candidate

Good command of the English language
Sound IT skills (Word processing, Emails, Till use)
Work well with children
Weekend availability
Organisational skills
Ability to work under pressure at busy times
Strong written and oral communication

To apply for this position, please email your cv and covering letter to recruitment@thebournemouthpier.com

SEASONAL CAFE STAFF

RockReef Activity Centre – Bournemouth Pier

An exciting opportunity has arisen to join our team here at RockReef!

As a Cafe Staff member you will be the first port of call for our customers.

Main responsibilities

Cash handling and till reconciliation
Serving customers in a pleasant and courteous manner
Undertaking the preparation of the food and beverages served in the café
Must be able to work weekends & school holidays.

Ideal candidate

Good command of the English language
Excellent customer service
Work well with children
Flexible hours
Attention to detail
Work as part of team

To apply for this position, please email your CV and covering letter to recruitment@thebournemouthpier.com

SEASONAL ROCKREEF INSTRUCTOR

RockReef Activity Centre – Bournemouth Pier

An exciting opportunity has arisen to join our team here at RockReef!

We are currently looking for a seasonal instructor. If you are working in a boring shop, office or restaurant and are looking for a change, something exciting and new. If you have a great personality, amazing social skills and are looking for a challenge.

Ideal candidate

Good command of the English language
Amazing social skills
Work well with children
Flexible hours
Attention to detail
Work as part of team
A head for heights will be essential.

Full training will be given, if you have a passion for anything sporty and you want a challenge as well as just a job then you may be the right person for us.

Hours of work will be flexible with evening and daytime shifts available. You must be prepared to work school holidays, bank holidays and weekends.

Contracts will be discussed upon a successful interview. Hourly rates will also be variable dependent on experience and position.

To apply for this position, please email your CV and covering letter to recruitment@thebournemouthpier.com

If you would like to be put on a waiting list for other or similar positions here on the Bournemouth Pier, please email your cv and covering letter to recruitment@thebournemouthpier.com

We can hold all CVs on record for a maximum of 6 months.