ROCKREEF INSTRUCTOR (FULL TIME & PART TIME)

Varied hours available –  Must be available to work evenings, weekends, school holidays, including the summer holidays.

Salary – up to £10.42 per hour.

Pension contribution subject to auto-enrolment requirements.

Experience in a hospitality/Leisure/Customer Service environment is preferred but not essential.

About the Job:

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As an instructor you’ll be in a physically and mentally challenging environment.

In-house training will be given and you will be expected to adhere to our Health & Safety processes. You’ll need to be able to work unsupervised at heights and help anxious customers in a safe and friendly manner.

Safety:

• Ensure all safety processes and briefings are conducted correctly
• To use all equipment in a safe manner as trained
• To undertake PPE and site inspections and record them
• Fit, remove and inspect PPE
• To undertake opening and closing checks of activity areas
• Ensure all participants are safe to participate and understand safety instructions
• Report and record all accidents and incidents

Customer Service:

• Ensure a high standard of customer service
• To do everything within reason to minimise customer complaints and maximise customer enjoyment
• Occasional reception work and assisting with customer enquiries and bookings

Other:

• To assist with marketing as required
• To read and comply with the company staff handbook

Person Specification:

• Safety conscious with a professional outlook
• Positive, can do attitude
• Ability to work independently and use initiative
• Must meet operational standards
• Experience of working with people of all ages and backgrounds
• Familiar with Health & Safety processes and legislation
• Excellent customer service skills
• Excellent interpersonal and communication skills
• High energy levels, enthusiasm and a great work ethic
• Computer/till literate
• Experience of cash/payment handling
• Experience of people management
• Must be able to work in an active environment
• Comfortable with heights
• Good at working with children and anxious people
• Ability to deal with difficult customers

We are looking for reliable and enthusiastic staff to join our team.  If you have great customer service skills and are looking for a workplace with a view, please send your CV to: Mbeavan@thebournemouthpier.com