Jobs

Looking for local seasonal work?

We’re looking for enthusiastic, reliable staff to work on the pier during peak summer season. Full training and uniforms will be provided.

We have roles available in RockReef & PierZip, Key West Bar & Grill and retail shops & kiosks.

Jobs available include RockReef Instructors, Reception Staff, Cafe Assistants, Kiosk Staff, and Retail Sales Assistants. Find out more about the jobs available below.

Read the descriptions below and apply with a CV and covering letter to the email listed.

CAFE ASSISTANT (ROCKREEF)

RockReef Activity Centre – Bournemouth Pier

An exciting opportunity has arisen to join our team here at RockReef!

Experience is essential.

Hours

Zero Hour Contract – Variable working hours available. Must be available evenings, weekends and holidays.

Salary

Variable.

Pension contribution subject to auto-enrolment requirements.

About the Job

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As a café assistant you will play a pivotal role in providing a warm and welcoming experience for all of our customers. You will be proficient in preparing food and hot drinks.

Main duties and responsibilities

To use all equipment in a safe manner as trained
Opening and closing of the café and ensuring the café is secure at all times
Attending team meetings as appropriate
Maintaining cleaning throughout the day
Cash handling
Stock counting
Catering for birthday parties and our after-school club
Preparing food
Preparing hot and cold drinks

Customer Service

Ensure a high standard of customer service
To do everything within reason to minimise customer complaints and maximise customer enjoyment

Other

To assist with marketing as required
To read and comply with the company staff handbook

Person Specification

Safety conscious with a professional outlook
Positive, can do attitude
Ability to work independently and use initiative
Must meet operational standards
Excellent customer service skills
Excellent interpersonal and communication skills
High energy levels, enthusiasm and a great work ethic
Computer/till literate
Must be able to work in an active environment
Good at working with customers of all ages
Ability to deal with difficult customers

To apply for this position, please email your CV and covering letter to recruitment@thebournemouthpier.com

RECEPTIONIST (ROCKREEF & PIERZIP)

RockReef Activity Centre – Bournemouth Pier

An exciting opportunity has arisen to join our team here at RockReef!

Experience is preferred but not essential.

Hours

Zero Hour Contract – Variable working hours available. Must be available evenings, weekends and holidays.

Salary

Variable.

Pension contribution subject to auto-enrolment requirements.

About the Job

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As a receptionist you will be a first port of call for our customers, providing a warm and friendly welcome.

Main duties and responsibilities

Answering enquiries via phone calls and email
Greeting of guests
Giving advice on products
Taking bookings
Receiving payments
Performing basic clerical duties and admin tasks as needed
Cash handling and Till reconciliation

Customer Service

Ensure a high standard of customer service
To do everything within reason to minimise customer complaints and maximise customer enjoyment

Other

To assist with marketing as required
To read and comply with the company staff handbook

Person Specification

Good command of the English language
Sound IT skills (Word processing, Emails, Till use)
Work well with children
Weekend availability
Organisational skills
Ability to work under pressure at busy times and deal with difficult customers
Strong written and oral communication skills

To apply for this position, please email your CV and covering letter to recruitment@thebournemouthpier.com

INSTRUCTOR (ROCKREEF & PIERZIP)

RockReef Activity Centre – Bournemouth Pier

An exciting opportunity has arisen to join our team here at RockReef!

Experience in the leisure/outdoor/highrope industry is preferred but not essential.

Hours

Zero Hour Contract – Variable working hours available. Must be available weekends

Salary

Variable

Pension contribution subject to auto-enrolment requirements.

About the Job

At RockReef we’re all about fun, adventure and awesome customer service!

We’re looking for hard working, friendly staff who are willing to go the extra mile for a great customer experience.

As an instructor you’ll be in a physically and mentally challenging environment.

In-house training will be given and you will be expected to adhere to our Health & Safety processes. You’ll need to be able to work unsupervised at heights and help anxious customers in a safe and friendly manner.

Main duties and responsibilities

Safety

Ensure all safety processes and briefings are conducted correctly
To use all equipment in a safe manner as trained
To undertake PPE and site inspections and record them
Fit, remove and inspect PPE
To undertake opening and closing checks of activity areas
Ensure all participants are safe to participate and understand safety instructions
Report and record all accidents and incidents

Customer Service

Ensure a high standard of customer service
To do everything within reason to minimise customer complaints and maximise customer enjoyment
Occasional reception work and assisting with customer enquiries and bookings

Other

To assist with marketing as required
To read and comply with the company staff handbook

Person Specification

Safety conscious with a professional outlook
Positive, can do attitude
Ability to work independently and use initiative
Must meet operational standards
Experience of working with people of all ages and backgrounds
Familiar with Health & Safety processes and legislation
Excellent customer service skills
Excellent interpersonal and communication skills
High energy levels, enthusiasm and a great work ethic
Computer/till literate
Experience of cash/payment handling
Experience of people management
Must be able to work in an active environment
Comfortable with heights
Good at working with children and anxious people
Ability to deal with difficult customers

To apply for this position, please email your CV and covering letter to recruitment@thebournemouthpier.com

CHEF (KEY WEST)

Key West Bar & Grill – Bournemouth Pier

A fantastic opportunity for an experienced Chef looking to make the next step into a venue with huge opportunities. Key West Bar & Grill is situated on the iconic Bournemouth Pier.

What are we looking for

Are you…

– Used to working in a fast paced environment?

– An Effective Communicator?

– Are you able to convey ideas effectively to a team?

– Experienced in cooking fresh food?

– Organised?

– Do you have the ability to plan, prioritise & organise your work?

– Do you share our values? Are you passionate to make the most of your job in a positive and fun way?

– Passionate about the industry

A great opportunity is now available to join an outstanding kitchen team and become part of our rapidly developing business. We are now looking to recruit an experienced and enthusiastic Chef with a desire to work hard and grow with our team at this already well established venue.

Hours:min 40 hours per week

Wage DOE

Benefits:

– Opportunities for development

– Staff discount

– Tips/Tronc

– Uniform

– Use of Leisure facilities on Bournemouth Pier

– Work on the iconic Bournemouth Pier

To apply for the position please email keywest@thebournemouthpier.com with a short covering letter and your CV.

BAR STAFF (KEY WEST)

Key West Bar & Grill – Bournemouth Pier

We are looking for enthusiastic waiting staff to join our team. Key West is a unique operation catering for a wide range of customer expectations, from our popular coffee & cake deal, weddings receptions and evening events to cocktails and lunches.

Key West has 250 covers inside and a further 250 on our large outside terrace.

Main responsibilities

Tasks will include food and drink preparation, money handling and customer service.

Ideal candidate

Excellent people skills and be a team player
Passionate about hygiene and customer service
High standards and be quality driven
Excellent organisational skills
A ‘can do’ attitude

Hours of work will be flexible and include evenings, weekends and school holidays.

Hourly rates will be variable dependent on experience.

Job Type: Part-time

Hourly rate: minimum wage

To apply for the position please email keywest@thebournemouthpier.com with a short covering letter and your CV.

RESTAURANT KIOSK SUPERVISOR (KEY WEST)

Key West Kiosk – Bournemouth Pier

A unique position, with challenges of managing the busy summer season on the pier.

Main responsibilities:

Motivate and inspire the team through a genuine passion for hospitality.
Drive sales by ensuring guest satisfaction, through standards and service.
Maximise profits by controlling food, beverage and labour costs.
Experience in catering or retail necessary, both would be fantastic.

Person Specification:

Hygiene-conscious with a professional outlook
Positive, can do attitude
Ability to work independently and use initiative
Must meet operational standards
Minimum 1 years’ experience in a catering supervisory role
Familiar with Health & Safety processes and legislation
Excellent customer service skills
Excellent interpersonal and communication skills
High energy levels, enthusiasm and a great work ethic
Computer/till literate
Experience of cash/payment handling
Experience of people management
Must be able to work in an active environment
Good at working with customers of all ages
Ability to deal with difficult customers

Job Type: Full-time (Seasonal)

Salary: £8.00 to £8.25 /hour

Uniform provided.

To apply for the position please email keywest@thebournemouthpier.com with a short covering letter and your CV.

RESTAURANT KIOSK ASSISTANT (KEY WEST)

Key West Kiosk – Bournemouth Pier

This is a great opportunity for a customer-focused individual to join our amazing team this summer. You need no prior experience to do well in this role, although previous customer service experience would be an advantage.

Main responsibilities:

Provide outstanding levels of customer service.
Serve food & drinks.
Maintain kiosk hygiene standards.
Have a great attitude.
Be flexible with working hours.
Demonstrate your ability to work in a team.
Be able to communicate with customers and other team members effectively.

If you enjoy working in a fast paced environment then why not apply to join our team today today.

Job Type: Full/part time (Seasonal)

Salary: Minimum wage

Full training and uniforms provided.

To apply for the position please email keywest@thebournemouthpier.com with a short covering letter and your CV.

SALES ASSISTANT – FULL/PART TIME (RETAIL & KIOSKS)

Retail & Kiosks – Pier Approach

We have an exciting opportunity for a number of retail sales assistant to join our growing business. Our continuing success is down to the talent and hard work from our people.

Sales Assistants are the face of our business and are there to help customers. As a fast-paced retailer we put customers first, second and third in everything we do. This role will require you to have a can-do attitude and to be able to work as part of a team, as well as using your own initiative.

Main responsibilities

Customer Service – Ensure we always understand our customers’ needs.
Product Knowledge – Providing detailed information about our products to customers.
Replenishing Stock – Maintaining high standards throughout your department.
Merchandising – Following guidelines to make sure products are displayed correctly.
Targeted on having appropriate till point conversations with every customer to add on sales and increase the average transaction value.
Working on tills accurately and efficiently, to provide a positive customer experience.

Ideal candidate

Experience gained within a retail environment preferred (1 year minimum)
Confident approach towards maximising sales opportunities
Flexibility towards working hours
Strong communication skills and ability to participate as a key team member.

Benefits

Working next to Bournemouth’s beautiful sandy beaches
Up to 50% discount across our brands including RockReef activity centre
Full-time or part-time hours
Salary: £7.38 to £7.83 per hour

To apply for this position please email your CV and covering letter to retail@thebournemouthpier.com

If you would like to be put on a waiting list for other or similar positions here on the Bournemouth Pier, please email your cv and covering letter to recruitment@thebournemouthpier.com

We can hold all CVs on record for a maximum of 6 months.